Terms of Use

1. Overview and Definitions

These Terms of Use ("Terms of Use") set forth the terms and conditions governing your use of the websites, mobile sites, portals, applications, and other online services (collectively, the "Site") associated with the business of Waste Connections and its subsidiaries and/or affiliates (collectively, "WCI," "we," "us," "our" or similar references), including the content, features, functionality, information, and services available through the Site, such as account-management, billing, payment, service request, communication, and related online services (individually and collectively, the "Services"). These Terms of Use also set forth binding arbitration and class action waiver provisions that apply broadly.

By accessing or using the Site or Services, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not access or use the Site or Services. Nothing in these Terms of Use shall be deemed to confer any third-party rights or benefits.

The terms "you," "your," "User," or "customer" refer to any individual or entity who accepts these Terms of Use by accessing or using the Site or the Services found at the Site. If you are agreeing to these Terms of Use on behalf of a company, organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms of Use, in which case the terms "you," "your," "user" or "customer" shall refer to that entity.

These Terms of Use govern your use of the Site and Services. Your waste, recycling, environmental, or other services provided by WCI or its affiliates may also be governed by separate customer service agreements, service terms, invoices, statements, pricing information, fee disclosures, and other applicable terms, including any information about charges and fees applicable to your account or service agreement. In the event of a conflict between these Terms of Use and a written customer service agreement governing your services, the written customer service agreement will control with respect to those services and to the extent of such conflict, unless otherwise expressly stated.

2. Authorization

WCI customers and their respective employees (each, an "Authorized User") are authorized to use the Site solely for purposes relating to their own respective account(s). WCI customers and their respective employees are not authorized to use or access any portion of the Site that relates to another customer's account.

Third parties, including brokers, agents, competitors, consultants, or other commercial entities, are not authorized to use the Site for any purpose, including without limitation accessing, viewing, changing, or attempting to change any customer information, billing information, account information, payment information, service information, or other data, unless the third party first obtains WCI's express written consent. Third parties may not acquire any authorization to use the Site, including for billing or payment purposes, from a customer through letters of authority, agency designations, or similar documents unless WCI has expressly agreed in writing, and any such customer-provided authorization shall be void as to WCI absent such agreement.

Unauthorized commercial use of the Site, unauthorized access to the Site, unauthorized use of customer accounts, or attempts to change information on the Site are strictly prohibited and may be subject to civil and criminal remedies under applicable federal, state, and local laws, including but not limited to, the Computer Fraud and Abuse Act of 1986, 18 U.S.C. § 1030, the Electronic Communications Privacy Act, 18 U.S.C. §§2701 et seq., and Chapter 143 of the Texas Civil Practice and Remedies Code.

3. Site Content

The content on the Site and the Services, including without limitation, text, software, scripts, source code, graphics, photos, videos, audio, interactive features, designs, layouts, interfaces, the trademarks, service marks, trade names, logos, slogans, information, data, other materials contained on or made available through the Site, and any compilations of the foregoing (collectively "WCI Content"), are owned by or licensed to WCI and are protected by copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws in the United States, Canada, and other jurisdictions.

The WCI Content is provided to you as-is, as-available, and with all faults, for your informational and authorized use only. Except as expressly permitted by WCI in writing, WCI content may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, modified, or otherwise exploited for any purpose.

No right or license under any copyright, trademark, patent, trade secret, or other proprietary right is granted by these Terms of Use, except for the limited right to access and use the Site and Services in accordance with these Terms of Use. WCI reserves all rights not expressly granted in and to the WCI Content, the Site, and the Services. These Terms of Use do not transfer ownership of any WCI Content, Site, Services or related intellectual property rights.

4. Use of the Site and Services

The Site and Services may only be used for purposes authorized or intended by WCI. You agree not to circumvent, disable, damage, overburden, impair, or otherwise interfere with the security-related features of the Site or the Services, including, without limitation, features that prevent or restrict use, copying, downloading, scraping, indexing, or distribution of any WCI Content, or enforce limitations on the use of the Site, Services, or WCI Content.

You may not use the Site or Services in any manner that:

• Imposes an unreasonable or disproportionately large load on the Site's infrastructure, or otherwise adversely affects, restricts, or inhibits any other user from using and enjoying the Site;
• Introduces or transmits to or through the Site or Services any virus, Trojan horse, worm, malware, ransomware, spyware, or other harmful or disruptive, or malicious code, file, script, program, or technology;
• Constitutes, contains, or transmits false or misleading indications of origin, false statements of facts, impersonations, or misrepresentation of identity, authority, affiliate, or account rights;
• Results in the unauthorized transmission, extraction, scraping, mining, copying, or collection of any information, data, text, images, links, files, account information, customer information, or other materials;
• Accesses or attempts to access another customer's account or information;
• Uses any robot, spider, scraper, crawler, data-mining tool, automated script, artificial intelligence tool, or other automated means to access, monitor, copy, train on, extract, or collect information from the Site without WCI's express written consent;
• Is illegal or promotes, encourages, or facilitates illegal activity;
• Promotes, encourages, or engages in spam, phishing, unsolicited bulk communications, credential harvesting, hacking, or other abusive or unauthorized practices; or
• Infringes, misappropriates, or violates the intellectual property, privacy, publicity, confidentiality, contractual, or other rights of WCI or any other person or entity.

WCI may change, suspend, restrict, or discontinue any aspect of the Site or Services at any time, including the availability of any Site feature, Services, WCI Content, account functionality, pricing information, fee information or other content. WCI may also impose limits on certain features and Services or restrict your access to parts or all of the Site without notice or liability.

5. Account

To use certain Services, you may be asked to create an account ("Account") by providing information such as your name, email address, physical address, telephone number, account number, payment information, account preferences, and other relevant information. WCI's Privacy Policy explains how certain personal information may be collected, used, disclosed, and protected.

When you create or use your Account, you may be asked for your home or mobile telephone number, email address, or other contact information so that we may contact you regarding important information about your service, account, invoices, payments, service alerts, and other account-related matters.

Users of WCI accounts must be 18 years or older, must properly register, and must have or be authorized to access a waste or recycling services account with WCI. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to immediately notify WCI of any unauthorized use of your account or other breach of security.

Third-party commercial payment sources are not permitted payment methods for your Account unless expressly authorized by WCI in writing. All billing and payment information you provide must be truthful, accurate, current, and complete.

6. Linking

The Site may contain links and pointers to other websites, applications, platforms, resources, or services. Links to or from the Site to websites or resources maintained by third parties do not constitute an endorsement, sponsorship, approval, or recommendation by WCI or its affiliates of any third-party website, content, product, service, or resource.

WCI is not responsible for the availability, accuracy, content, policies, practices, security, or performance of any third-party website resources. You access third party websites and resources at your own risk.

You may not link to the Site in any manner that falsely suggests affiliation, approval, authorization, sponsorship, or endorsement by WCI, or that damages, disparages, or dilutes WCI's reputation, trademarks, or goodwill.

7. Disclaimer of Warranties; Limitations on Liability

USE OF THE SITE, SERVICES, AND WCI CONTENT IS AT YOUR SOLE AND EXCLUSIVE RISK, AND THE RISK OF DAMAGES FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU.

EXCEPT FOR ANY WARRANTIES THAT MAY BE EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT SIGNED OR OTHERWISE ACCEPTED BY WCI, THE SITE, SERVICES, AND WCI CONTENT ARE PROVIDED "AS IS", "AS AVAILABLE," AND "WITH ALL FAULTS" AND WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, AVAILABILITY, OR ERROR-FREE OPERATION.

IN NO EVENT SHALL THE TOTAL LIABILITY OF WCI OR ITS RESPECTIVE SHAREHOLDERS, MEMBERS, PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, DISTRIBUTORS, SUPPLIERS, VENDORS, OR THIRD PARTIES PROVIDING SERVICES FOR OR THROUGH THE SITE OR THE SERVICES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO YOUR USE OR INABILITY TO USE THE SITE, SERVICES, OR WCI CONTENT, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE, EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO WCI, IF ANY, IN CONNECTION WITH THE APPLICABLE EVENT OR TRANSACTION GIVING RISE TO SUCH LIABILITY; OR (B) FIVE DOLLARS ($5.00).

8. International Use

The Site is operated from the United States. WCI makes no representation that the Site, Services, or WCI Content are appropriate or available for use outside the United States. Those who choose to access the Site or Services from outside the United States do so on their own initiative and are responsible for compliance with applicable local laws.

9. Intellectual Property Rights; Limited License

All WCI trademarks, service marks, trade names, logos, slogans, and other identifying marks appearing on the Site, the Services, or WCI Content are the sole and exclusive property of WCI. You may not copy, display, use, register, or attempt to register any WCI marks, or any marks confusingly similar to WCI marks, without WCI's prior written consent.

You may not frame or utilize framing techniques to enclose any WCI Content, including images, text, page layout, or forms, without WCI's prior written consent. You may not use any metatags or any other "hidden text" using WCI's names, trademarks, trade names, logos, slogans or other identifying marks without WCI's prior written consent.

Except for personal information that WCI obtains from you and handles in accordance with its Privacy Policy, any information, feedback, comments, suggestions, ideas, materials, or submissions you provide to WCI through or relating to the Site or Services shall be deemed nonconfidential and nonproprietary to you and may be used by WCI for any purpose without restriction, compensation, attribution, or obligation to you.

10. Policy for Making Claims of Copyright Infringement

If you believe that any content has been posted on the Site in a manner that constitutes copyright infringement, please notify WCI by providing its designated Copyright Agent with the following written information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• A description of the copyrighted work(s) claimed to have been infringed;
• A description of the material on the Site that is claimed to be infringing and that is to be removed or access to which is to be disabled, together with information reasonably sufficient to permit WCI to locate the material;
• Information reasonably sufficient to permit WCI to contact you, such as your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement by you that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

WCI's designated Copyright Agent for notice of claims of copyright infringement is:

11. Indemnification

You agree to indemnify, defend, and hold harmless WCI and its shareholders, members, parents, subsidiaries, affiliates, directors, officers, employees, agents, representatives, vendors, service providers, successors, and assigns from and against all claims, liabilities, damages, losses, costs, and expenses, including attorneys' fees and expenses, arising out of or relating to:

• Your use of or access to the Site, Services, or WCI Content;
• Your account or activities occurring under your account or credentials;
• Your violation or alleged violation of these Terms of Use;
• Your violation or alleged violation of any applicable law or the rights of any person or entity; or
• Any information, content, materials, or submissions you provide through or relating to the Site or Services, except to the extent such claims, liabilities, damages, losses, costs, or expenses are caused solely by WCI's wrongful conduct.

12. Changes

WCI may change, suspend, restrict, or discontinue any aspect of the Site or Services at any time, including the availability of any Site feature, database, account functionality, payment functionality, content, or Services. WCI may also impose limits on certain features or Services or restrict your access to parts or all of the Site without notice or liability.

WCI may suspend or terminate your account, your access to the Site or Services, or these Terms of Use at any time, with or without notice, for any reason, including conduct that WCI believes violates these Terms of Use, the Privacy Policy, other policies or guidelines posted on the Site, or applicable law.

Upon termination, your right to access and use the Site and Services shall immediately cease. Sections that by their nature should survive termination shall survive, including provisions relating to intellectual property, disclaimers, limitations of liabilities, indemnification, dispute resolution, arbitration, class action waiver, governing law, and miscellaneous terms.

13. Binding Arbitration; Class Action Waiver; Recovery of Attorney's Fees

Any disputes, controversies, or claims arising out of or relating to rate adjustments, fees, charges, or surcharges shall be resolved by mandatory binding arbitration before a single arbitrator administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, except as modified by this Agreement. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This agreement to arbitrate is governed by the Federal Arbitration Act.

THE PARTIES HERETO AGREE THAT ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS OF ANY NATURE, WHETHER IN ARBITRATION OR OTHERWISE AND WHETHER RELATING TO THIS AGREEMENT OR OTHERWISE, MUST BE BROUGHT IN A PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE OR REPRESENTATIVE ACTION. ACCORDINGLY, EACH PARTY HEREBY WAIVES ANY AND ALL RIGHTS TO BRING OR JOIN ANY CLAIM OR ACTION AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE OR REPRESENTATIVE PROCEEDING, RELATING TO ANY DISPUTE, CONTROVERSY OR CLAIM BETWEEN THE PARTIES.

Except to the extent prohibited by law, WCI will be entitled to recover its court costs and reasonable attorneys' fees and expenses incurred in successfully proving any breach of these Terms of Use.

14. Privacy Policy

The Site is a United States website and is subject to United States law. WCI's collection, use, disclosure, and protection of personally identifiable information and other personal information collected through the Site or Services is governed by WCI's Privacy Policy. A link to the Privacy Policy can be found in the footer of the Site. You acknowledge and agree that WCI's Privacy Policy is incorporated into these Terms of Use.

15. Mobile / SMS Use Terms and Conditions

WCI's text notification feature is available in select areas only. Subscribers may receive service alerts and account-related messages from WCI or its service providers. This feature applies exclusively to U.S. mobile numbers; landline and international numbers are not eligible. Message frequency varies.

You represent that you are the account holder or authorized user of any mobile telephone number that you provide to WCI. If you change or deactivate that number, you are responsible for promptly updating your communication preferences or otherwise notifying WCI.

Opt In: If you choose text messaging as your communication preference, you will receive an opt-in message on your mobile phone. Follow the instructions to reply YES or otherwise confirm your enrollment.

Opt Out: To stop receiving text notifications from WCI, reply STOP. You will receive a final text confirming that you have been removed from WCI's text message notifications. For assistance, you can reply HELP.

WCI does not charge you for sending text messages. However, standard message and data rates may apply based on your mobile service plan.

For help, reply HELP to any message. You may also contact WCI's customer care team directly at (844) 708-7274.

16. Miscellaneous

These Terms of Use do not supersede any separate written customer service agreement governing waste, recycling, environmental, or other services, except to the extent such agreement expressly incorporates these Terms of Use or otherwise expressly provides.

WCI may update or modify these Terms of Use from time to time. Updates will be effective when posted on the Site or when otherwise communicated to you, unless a later effective date is stated. Your continued access to or use of the Site or Services after the updated Terms of Use become effective constitutes your acceptance of the updated Terms of Use.

If any term or provision of these Terms of Use is declared unlawful, void, or unenforceable by any court or other tribunal of competent jurisdiction, such term or provision will be deemed severable from the remaining terms and will not affect the validity or enforceability of the remaining terms.

WCI may assign these Terms of Use, in whole or in part, at any time without notice. You may not assign these Terms of Use or any rights or obligations under these Terms of Use without WCI's prior written consent.

WCI's failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. No waiver by WCI of any provision of these Terms of Use shall be effective unless in writing and signed by WCI.